NOTE: This feature is only available if the Gogogate2 is connected to a Wi-Fi network with Internet access.
In this step you will activate the Remote Access feature. Remote Access will allow you to remotely operate your device from anywhere through Internet and set up features such as user management or alerts.
https://youtu.be/RTAoRWXMyWs

The activation code of your Gogogate2 device is found in the user manual included in the product packaging.
In case you do not have the authentication code, please contact our support team at support@gogogate.com to get a new code.

Can you please check the status lights on your Gogogate2's USB Wi-Fi Adapter?

A) If the Blue light is NOT blinking at all:

Please make sure that your Wi-Fi signal is strong enough, the instructions are here.
Check if the network is the correct.
B) If the blue light is blinking Intermittently:

Please make sure that the Wi-Fi name and password were introduced correctly.
If it shows (Wrong WEP Password), the instructions to fix this issue are here.
C) If the Blue light is blinking constantly:
This is a common problem when your router blocks the DNS servers used by default by Gogogate2. In order to get this issue resolved, you must set up your network settings in “Manual Mode”:

First, check your router IP address. If you do not know how to do so, please click on the link.
Open the Gogogate2 APP and access the Wi-Fi settings menu (EDIT -> CONFIG DEVICE ->Wi-Fi).
CONFIGURATION MODE: Choose MANUAL.
ENCRYPTION MODE: Choose the type of encryption used by your Wi-Fi network. To check encryption, please check on the link.
AUTOMATIC OR STATIC IP: Choose STATIC IP.
SSID: Introduce the name of your Wi-Fi network, where you want to connect Gogogate2.
WI-FI PASSWORD: Introduce your Wi-Fi network password.
IP: Introduce here a valid IP address for your network. For example, you can introduce the same IP address than your router but replacing the last two digits. If the router IP address is 192.168.1.1, the Gogogate2 IP address would be 192.168.1.25
NETMASK: Introduce here the subnet mask (by default 255.255.255.0).
PRIMARY DNS: Introduce here your router’s IP address.
SECONDARY DNS: Introduce here again your router’s IP address.
GATEWAY: Introduce here again your router’s IP address.
Finally, press UPDATE to save all changes.

With Gogogate2 you can operate your garage door or gate remotely from anywhere. However, please make sure the free REMOTE ACCESS feature is enabled.

You can control the device from any web browser (Tablet, Laptop or PC) using the following address: https://xxxxxxxxxx.my-gogogate.com (replace xxxxxxxxxx by the Gogogate2 UDI*).

*UDI: Unique Device Identifier is a 10 characters long identifier unique to your Gogogate2 device, please follow the instructions to know where to find the UDI here.

I-Smartgate Pro I-Smartgate Lite Gogogate
Aantal deuren Max. 3 1 Max. 3
Sensor Draadloos en bedraad Alleen draadloos. Draadloos en bedraad
Eigen muziek mogelijk Ja Nee Nee
Led verlichting Ja Nee Ja
Apple homekit Ja Ja Nee
Google Assistant Ja Ja Ja
IFTTT Ja Ja Ja
Waterproof draadloze sensor Ja Ja Nee
Gebruikersmanagement Ja Ja Ja

Binnen het lokale netwerk maakt de GoGogate gebruik van het eigen WiFi netwerk. Hier buiten maakt de GoGogate gebruik van een eigen 128-bit-codering die elke halve seconde wijzigt.
Zorg voor goede wachtwoorden!

Hiervoor maakt de GoGogate gebruik van de optionele draadloze of bedraadde sensor. Wanneer de sensor op de juiste wijze is gesynchroniseerd met de GoGogate kunt u via de GoGogate-App op uw smartphone zien op de deur open of gesloten is (groene kleur voor open, rood voor gesloten).

De GoGogate 2 werkt ook zonder sensor. Zonder sensor kunt u niet op de smartphone zien of deze deuren open of gesloten zijn.

De GoGogate en iSmartgate app is gratis. U kunt deze downloaden in de iTunes store of Google Play. Voor meer dan 10 gebruikers heeft u een plugin nodig, Deze is niet gratis.

Er geen bedrag verschuldigd om de GoGogate of bediening op afstand te kunnen gebruiken. Voor meer dan 10 gebruikers heeft u een plugin nodig. Deze is niet gratis, daar betaalt u een vergoeding voor per jaar.

If you are setting up your Gogogate2 for the first time:

Please be aware that the mobile data should be disabled to be able to connect to the Gogogate2 Wi-Fi.
Sometimes this gets solved by turning off and turning on again your mobile phone.
Please go to your phone's Wi-Fi settings and select forget the Gogogate2 Wi-Fi. Then try to reconnect.
If your Gogogate2 has been working until now, after resetting your phone does not connect to the Gogogate2 Wi-Fi, and the USB Wi-Fi adapter is not blinking:

Please make sure that your Wi-Fi signal is strong enough, the instructions can be found here.
Check if the Wi-Fi selected is the correct.
If all the previous suggestions did not work please contact us at support@gogogate.com and we will do our best to solve this issue.

This is a common problem when Gogogate2 does not detect your network's encryption properly. In order to get this issue resolved, we recommend changing network settings from "Automatic" to "Manual Mode".

- Press the RESET button until you hear 3 beeps (this will do a factory reset)
- Wait for the STATUS light (1-2 min)
- Connect your phone to the “GoGoGate” network.
- Open Gogogate 2 app -> ADD -> BEGIN YOUR INSTALLATION -> In STEP 3 select MANUAL:
CONFIGURATION MODE: Choose MANUAL.
ENCRYPTION MODE: Choose the type of encryption used by your Wi-Fi network. To check encryption, please check on the link.
AUTOMATIC OR STATIC IP: Choose DHCP.
SSID: Introduce the name of your Wi-Fi network, where you want to connect Gogogate2.
WI-FI PASSWORD: Introduce your Wi-Fi network password.
Finally, press UPDATE to save all changes.